ReviewXpo

Open your Shopify dashboard, install ReviewXpo, and within minutes you’ll have a working review engine. Start by connecting order events, then schedule review requests for key milestones—delivery, seven days after first use, or post-refund follow-ups. Choose your channels (email, SMS), plug in your brand voice, and A/B test subject lines and incentives. Let buyers attach photos or short videos, add a QR code to packing slips for in-person prompts, and import legacy reviews from CSV or other apps without breaking verification. Multi-language templates and local send windows ensure customers see the right ask at the right time.

Next, manage everything from a single review inbox. ReviewXpo auto-categorizes feedback with sentiment and topics like sizing, shipping, packaging, or support so you know what needs attention. Profanity, spam, and PII are flagged before they ever go live. Set rules: auto-publish verified 4–5 star entries with media, hold anything that mentions delivery issues, and route low ratings to support. Draft responses with the AI assistant in your chosen tone (apologetic, upbeat, neutral), translate on the fly, and apply bulk actions when a product drop generates a surge. Push escalations to Gorgias, Zendesk, or Help Scout with a single click and track SLAs inside your queue.

When you’re ready to publish, design high-converting displays without touching code. Add star badges and summaries to product pages, enable filters (photos, size, fit, region), and build a media gallery that highlights user-generated photos and clips. Pin featured testimonials, reorder by relevance, and surface Q&A for pre-purchase reassurance. Place a carousel on your homepage and add badges to collection grids using theme app blocks. Rich snippets are included to help product ratings appear in search. Run quick placement tests to see which widget layout lifts add-to-cart rate, then roll out storewide with one toggle.

Close the loop with actionable insight. The analytics view shows trending issues by product variant, average rating movement after updates, and the terms that most often predict returns. Export data to CSV or your BI tool, or trigger Slack alerts when a critical keyword spikes. Turn top quotes into on-brand social posts or ad copy, auto-generate FAQs from repeated questions, and feed segments into Klaviyo or Omnisend to power win-back and referral flows. Schedule weekly digests to product, CX, and marketing teams so everyone acts on what customers say—not weeks later, but while it still moves the needle.